FAQs

Frequently Asked Questions

Delivery

How long will my order take to arrive?
Orders are typically processed within 1–3 working days. Estimated standard UK delivery takes 2–5 working days after dispatch. Processing may take longer during busy periods, and delivery estimates may vary due to peak periods, bank holidays or courier delays. Where available, tracking details will be sent once your order has been dispatched.

Do you offer free delivery?
Yes! We offer free UK delivery on orders over £40. Other shipping costs are shown at checkout. Please see our shipping policy for full details.

Do you deliver to Ireland?
We are working on expanding our delivery options to Ireland. Please check back soon or contact us for more information.

Returns & Refunds

What is your returns policy?
Please see our refund policy for the return-request window, eligibility, return instructions and refund timeframes.

How do I start a return?
Contact us at Dustyroseinteriorsuk@gmail.com with your order number. Please follow the instructions in our refund policy before sending an item back.

When will I receive my refund?
Please see the Refunds section of our refund policy for processing timeframes.

Payment

What payment methods do you accept?
We accept all major credit except and debit cards, as well as Shop Pay for a fast, secure checkout experience. Excludes American Express

Is it safe to pay on your website?
Absolutely. Our checkout is secured with SSL encryption and powered by Shopify, one of the world's most trusted e-commerce platforms.

Orders & Tracking

Can I track my order?
Where available, tracking details will be sent once your order has been dispatched.

Can I change or cancel my order?
We process orders quickly, but if you need to make a change, please contact us as soon as possible at Dustyroseinteriorsuk@gmail.com and we'll do our best to help before dispatch.