Refund policy

Returns, Refunds & Cancellations

At Dusty Rose Interiors, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll be happy to help.

Our 30-day returns policy

You can request a return within 30 days of receiving your order, provided the item is unused, in its original condition and returned with its original packaging, tags and accessories where applicable.

You may handle an item as you would in a shop to inspect it. If it has been used beyond what is necessary to assess it, we may be entitled to make a deduction from your refund where permitted by law.

How to arrange a return

Contact us at dustyroseinteriorsuk@gmail.com with your order number and the reason for your return.
Please wait for our instructions before sending your item back.
Package the item securely and return it using the address and instructions we provide.
We recommend using a tracked delivery service and keeping your proof of postage.

Please do not send items back without contacting us first.

Who pays for return postage?

For unwanted items returned under our standard 30-day returns policy, the customer is responsible for the return postage costs.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at Dustyroseinteriorsuk@gmail.com, quoting your order number and providing photographs where helpful.

You will not be required to pay return postage for goods that are faulty, damaged or not as described where you are legally entitled to a remedy. We will discuss the appropriate return arrangements with you.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. Depending on the circumstances, your rights may include a refund, repair or replacement.

How refunds are processed

Once your return has been received and checked, we will let you know whether your refund has been approved.

Refund timescales

For eligible online order cancellations, we will issue your refund without undue delay and within the legal timeframe.

Where you return the goods yourself, we will refund you within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first.

Approved refunds will normally be made to your original payment method. Your bank or payment provider may take additional time to make the funds available.

For cancellations covered by the Consumer Contracts Regulations, we will refund the applicable standard delivery charge as required by law. Any additional cost for an upgraded delivery service is not normally refundable.

Your legal right to cancel

When you buy online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You must notify us of your cancellation within this period and normally have a further 14 days to send the goods back.

Some exceptions apply, including certain personalised or made-to-order goods and other items specified by law. Your statutory rights regarding faulty or misdescribed goods remain unaffected.